RETURN AND REFUND POLICY
Last updated August 19, 2024
At Every Piece Atelier, we are committed to ensuring the satisfaction of our customers. This
Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent
and fair process for all our clients.
Please note that this policy applies to all purchases made through our website,
https://everypieceatelier.com. We encourage our customers to read this policy thoroughly to
understand their rights and our obligations. This will help facilitate a smooth and straightforward
refund process, should the need arise.
We understand that every situation is unique, and we are dedicated to handling each case with
the attention and care it deserves. If you have any questions or concerns about this policy,
please do not hesitate to contact our customer support team at hair@everypiecesalon.com for
assistance.
RETURNS
All returns must be postmarked within seven (07) days of delivery.
Please note: All items must be in new and unused condition, with all original tags, labels, and
original packaging.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a
damaged or wrong product, drop us an email at: hair@everypiecesalon.com. You will be
informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
What are the cases in which I can return an item?
You can return an item for the following reasons:
● Received a damaged product.
● Received the wrong/mislabeled product.
Which are the items that cannot be returned/replaced?
In our commitment to customer satisfaction, we also need to set clear guidelines on when a
refund or return may not be possible. The following are circumstances under which we cannot
accept returns or issue refunds:
● Late Request: Requests initiated more than 7 days after delivery cannot be
accommodated.
● Final Sale Items: Final Sale items are non-returnable.
● Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we
cannot offer a refund or return.
● Original Packaging: Returns must include all original packaging, price tags, labels, and
accessories. Items returned without these, or with damaged packaging, will not be
accepted.
● Altered Serial Number: Products with defaced or altered serial numbers are not eligible
for return or refund.
● Intentional Damage: Products that have been intentionally damaged, or otherwise
destroyed, are not eligible for return.
● Free or Complimentary Products: Return or replacement requests for items that were
free or complimentary are not accepted.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a
return, we will process your return within 7 to 14 working days after a thorough inspection of
your return. If your return is approved, the refund will be credited to your original payment
method.
Restocking Fee: A ten (10%) restocking fee will be deducted from your refund amount. This
fee covers the costs associated with processing your return and restocking the item(s). The
restocking fee is applicable to all returns, except in cases where the return is due to a product
defect or an error on our part.
RETURN PROCESS
To return an item, please email customer service at hair@everypiecesalon.com with your
concern and the order number to obtain the return approval, place the item securely in its
original packaging, and mail your return to the address provided by us in the following format:
Every Piece Atelier
Attn: Return to origin
RMA#
—-------------------------
—-----Address—------
—-------------------------
Please note:
Responsibility for Shipping Charges: You, the customer, will be responsible for all return
shipping charges. We strongly advise you to use a trackable shipping method when returning
your product.
Refund of Shipping Fees in Specific Cases: In instances where it is determined that there
was a legitimate issue with the product, such as a defect in quality or an error in the item
shipped, Every Piece Atelier will refund the shipping fees incurred by the customer.
Requirement for Return Confirmation: Please do not mail your return package without
receiving confirmation from us. Returning an item without prior confirmation may result in the
rejection of your return request. In such cases, no refund or replacement will be provided.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE
RETURNED PRODUCTS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO
ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS
DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO
OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED
PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE
CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED
BACK TO THEM AT THEIR OWN COST.
REPEATED RETURN REQUESTS
● We reserve the right to impose such charges as is necessary to reimburse the expense
of delivery if we observe that you have a transactional history of repeated returns.
● We also reserve a right to make the products ineligible for return or exchange, if we
observe a transactional history of repeated returns.
● The liability and risk of such returns shall be on you to establish your claim for return.
replacement shall only be initiated if they pass through the conditions mentioned above.
If the product fails to pass through the verification and checks, the product shall be
shipped back to you, for which you shall have to bear the expense.
EXCHANGES
At Every Piece Atelier, we are committed to ensuring your satisfaction with our products. Please
read the following terms regarding our exchange policy:
Eligibility for Exchange:
● Product Condition: To be eligible for an exchange, the item must be unused, in the
same condition that you received it, and in its original packaging with all tags, labels, and
accessories intact.
Exchange Process:
● Initiating an Exchange: To initiate an exchange, please contact our customer support
team within 7 days of receiving your order. Provide your order number, the item(s) you
wish to exchange, and the reason for the request.
○ Email: hair@everypiecesalon.com
● Approval and Instructions: Once your exchange request is approved, we will provide
you with detailed instructions.
● Return Shipping Charges: You will be responsible for paying the return shipping
charges. We recommend using a trackable shipping service to ensure that the item is
returned to us safely.
Processing the Exchange:
● Inspection: Once we receive your returned item, we will inspect it to ensure it meets the
exchange eligibility criteria. If the item does not meet these criteria, we will notify you that
the exchange has been denied.
● Restocking Fee: For all exchanges, a 10% restocking fee will be applied after the item
condition is reviewed upon receipt. This fee will be deducted before a new order can be
placed.
● New Item: If the exchange is approved, we will process your exchange and send out the
new item to you. Depending on your location, the time it may take for your exchanged
product to reach you may vary.
Exchanges for Different Products:
● Price Difference: If you wish to exchange an item for a different product with a different
price, you will need to pay the difference if the new item is more expensive, or we will
refund the difference if the new item is less expensive. Alternatively, you can opt for
store credits. Please note that store credits can only be used on our website and cannot
be cashed out or transferred to any other form of currency.
● Order Timing: The new order, after applying the restocking fee and any price
differences, will be subject to the same processing and shipping times as a new
purchase.
CANCELLATIONS
Immediate Order Processing and Cancellation Limitations
At Every Piece Atelier, your shopping experience is our top priority. You may cancel your order
while it is still in the processing phase. Once the order has been picked, packed, or shipped,
cancellations are no longer possible. This ensures that we can fulfill and ship your items as
quickly as possible. If you have any concerns or issues with your order, please contact our
customer service team for assistance, and we will do our best to address any problems
promptly.
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that
might lead us to cancel an order. These situations include:
● Unavailability of Product/Service: Occasionally, a product or service may become
unavailable after you've placed an order. If this happens, we'll inform you as soon as
possible and offer a full refund or suggest alternative options that might interest you.
● Non-compliance with Terms of Service: We uphold our Terms of Service and if an
order doesn't align with these or with applicable laws, we reserve the right to cancel it.
● Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any
fraudulent activity or unauthorized use of payment information, we'll cancel the order to
protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact
information you provided when placing the order. Any refunds due will be processed back to the
original payment method you used for the purchase.
EVENT CANCELLATION AND REFUND POLICY
At Every Piece Atelier, we understand that sometimes plans change, and you may need to
cancel your event or class reservation. However, due to the extensive preparation required for
our classes and to ensure that other clients have the opportunity to attend, we have established
the following cancellation and refund policy:
1. Cancellation Notice and Refund Eligibility:
○ Over 14 Days Before the Event: If you cancel more than 14 days prior to the
scheduled event or class, you will receive a full refund (100%) of the event fee.
○ 14 Days Before the Event: If you cancel within 14 days but more than 7 days
before the scheduled event or class, you will receive a 50% refund of the event
fee.
○ 7 Days Before the Event: If you cancel within 7 days but more than 24 hours
before the scheduled event or class, you will receive a 25% refund of the event
fee.
○ Less Than 7 Days Before the Event: Cancellations made less than 7 days before
the scheduled event or class are not eligible for a refund (0% refund).
2. Cancellation Process:
○ To cancel your event or class reservation, please contact our customer service
team as soon as possible. This allows us to manage the preparations for the
event and offer your spot to other clients who may be on the waiting list.
○ You can reach us via email at [insert contact email] or by phone at [insert contact
phone number]. Please include your reservation details in your cancellation
request.
3. Refund Method:
○ Approved refunds will be processed using the original payment method. Please
allow up to 7-14 business days for the refund to appear in your account.
4. No-Show Policy:
○ If you fail to attend the event or class without prior cancellation, no refund will be
issued.
CHANGES TO THIS POLICY
Every Piece Atelier reserves the right to modify this refund policy at any time. We will provide
notice of any changes by posting the updated policy on this website and updating the "Last
updated" date at the top of this page.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at:
hair@everypiecesalon.com.