Shipping Policy

Last updated on August 19, 2024

At Every Piece Atelier, we understand that receiving your order in a timely and secure manner is

crucial. Our Shipping Policy is designed to provide you with clear and comprehensive

information regarding the shipping and delivery of your orders from our website,

https://everypieceatelier.com. This policy applies to all purchases made through our online

platform and aims to ensure a smooth, efficient, and hassle-free delivery experience.

1. Order Processing and Shipping

● Processing: Our order processing time is five (5) Business days.

Please note:

- Processing refers to the entire process from the moment an order is

placed until it is prepared and handed over to the shipping carrier. It

includes receiving the order, processing it, packaging the items, and

ensuring they are ready for shipment. Processing time is distinct from

shipping time, which is the duration it takes for the shipped items to be

delivered to the customer's address after leaving the fulfillment center.

● Tracking Your Order: Once your order is dispatched, we will provide a tracking number.

This enables you to monitor the delivery status and estimated arrival of your purchase.

● Shipping Charges: Shipping charges will be calculated based on the destination and

the weight of the items in your order. The total shipping cost will be clearly shown before

you complete your purchase.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you

of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at

hair@everypiecesalon.com as soon as possible. However, if the order is already shipped then

we can’t do anything in that case.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at hair@everypiecesalon.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Please note:

● Any unclaimed package will be returned back to us. And, you will be liable for the

cost of a reshipment

● It is recommended that customers provide a secure delivery address, such as

their home or place of employment, to prevent lost or stolen parcels.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions

about your tracking or shipment, drop us a line at hair@everypiecesalon.com.

Will I be charged customs for my order?

We are committed to providing excellent service and support for the global community. With that

being said, international shipping can be complicated so we want to provide you with as much

information as we can. If after reading all of this, you have specific questions, please contact us

and we'll be happy to help you.

International shipments may be subject to import taxes, duties, and/or customs fees. These fees

are the sole responsibility of the recipient. If a shipment is refused and returned, you will be

responsible for any import taxes and/or return shipping costs incurred by us. These fees are

specific to the destination country. Therefore, we do not know what the amount will be. The

shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or

brokerage fees. Please be prepared to pay these fees when your package is delivered. If the

package is refused or returned to us, all customs charges or fees will be charged to you. For

more details about import fees, check out the ‘International Duties, Taxes, and Other Fees’

section below.

Sometimes your country's customs department will require additional information in order to

clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can

find a copy of that by looking at your order history under your profile. If you need further

assistance, please contact us.

2. Disclaimer

● We reserve the right to exercise discretion and may choose not to process or ship any

order.

● We do not offer shipping to multiple locations per order.

● All orders are processed and shipped on business days, excluding weekends and

holidays.

● For security reasons, we do not deliver to incomplete recipient information or

unidentifiable addresses.

● Every Piece Atelier is not liable for shipping or delivery delays caused by natural or

uncontrollable events.

● We are not responsible for courier-related delays, such as customs clearance, as they

are beyond our control.

● Transit time does not include Saturdays, Sundays, or holidays.

3. International Duties, Taxes, and Other Fees

Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping

method you select for your order. Unless explicitly stated in writing by our representative, it does

not cover any of the following:

- Duties and Taxes: These are applied by your country's customs department based on

the value and characteristics of whatever is being imported. Every country has its own

unique regulations and procedures.

- Brokerage Fees: These are charged by a company to facilitate transactions between

buyers and sellers. The brokerage fee is charged for services such as negotiations,

sales, purchases, delivery, or advice on the transaction. In the case of importing

shipments, brokerage companies often serve as the means by which the shipment is

cleared through a country's customs and border protection department. These services

often can incur a fee. Depending on a country's customs clearance procedures, a

brokerage company will take care of the paperwork and deal with the hassle of importing

a package.

In some countries, you can avoid these brokerage fees by clearing the package yourself

at a customs facility. Check your country's customs laws and see if it's possible. You can

also contact the shipping carrier and ask if you can clear the package yourself. Be sure

to have your tracking number for them to reference.

- Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier.

These fees can include things like storage fees, expedited clearance fees and fees for

having to correct customs documentation. Your customs bill should have a breakdown of

what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but

you should check how certain shipping carriers deal with ancillary fees.

4. Questions

If you have any questions concerning our shipping policy, please contact us at:

hair@everypiecesalon.com.